Xfinity subscribers are entitled to a replacement handset if a cell phone is misplaced, stolen, or damaged. The warranty typically covers manufacturer faults like mechanical or electrical malfunction and runs for 12 months from the date of purchase.
Nevertheless, the guarantee does not cover physical damage caused by external factors, such as a broken screen or water damage. Remarkably, you may seek an Xfinity phone replacement by calling Assurance Wireless at (855) 884-9771 if you sign up for the Xfinity Mobile Protection Plan and your one-year warranty expires.
Additionally, you can get warranty support by contacting Xfinity Mobile within the first 14 days of owning a phone. After 14 days, you can get warranty help from the manufacturer of your gadget.
In contrast, the Xfinity Mobile Protection Plan can be applied at the time of purchase or up to 30 days later, provided that the device meets the qualifying requirements. If you currently have a subscription to the Xfinity Mobile Protection Plan, you can get a replacement handset from Assurance, Xfinity Mobile, or the phone manufacturer.
Through its relationship with Assurance, Xfinity Mobile offers a reliable mobile protection package. The Xfinity Mobile Protection Plan includes accidental damage protection, no-fee early upgrades, loss or theft coverage, and the Assurance app for quick and simple claim submission.
You must replace or repair your Xnifity mobile device if drops, spills, and cracks cause unintentional damage. However, if your Xfinity phone experiences an electrical or mechanical malfunction after the manufacturer’s guarantee has expired, it will be repaired or replaced at no additional cost.
READ MORE:Assurance Wireless SIM Card Replacement
What to Do If Your Device Is Damaged, Lost, or Stolen
Tracing your movements when your device is lost or stolen should be your first course of action. Then, you may locate your smartphone using tracking apps for misplaced or stolen devices. Check online to see whether your tracking app is current with your device’s live position if your Xfinity device is lost or stolen.
To safeguard your personal data, you may also use the app to lock and erase the contents of your smartphone remotely. If you are positive that your mobile device has been lost, you can lock it and suspend your service by calling Xfinity customer support at 1-800-934-6489.
By responding to this alert, you’ll stop outsiders from using your Xfinity phone and accruing debt. Xfinity can reinstate your service if you recover your misplaced or pilfered device. You can order a replacement device using Xfinity chat if you are unable to locate your old one. Upon contacting Xfinity customer service, they will walk you through your options and expedite the shipping of a replacement phone.
Additionally, you can submit an online replacement order on the Xfinity website. If you have the Xfinity Mobile Protection Plan and your one-year warranty has expired, you can call Assurance Wireless at (855) 884-9771 to seek a replacement device for lost, damaged, or stolen Xfinity devices.
READ MORE: Qlink Wireless Phone Replacement Free | Easy Process
The Best Xfinity Phone Replacement Process
If you’re enrolled in the Xfinity Mobile Protection Plan, you can submit a claim for an Xfinity phone replacement over the phone or online.
- Online Claim Submission
- Go to the Assurance Wireless website.
- Enter your phone number.
- Send in
- Utilizing a Phone, File a Claim
Please call (855) 884-9771 to initiate a claim for an Xfinity phone replacement.
The Best Methods for Repairing a Broken or Cracked Comcast (Xfinity) Phone
Under the terms of the Xfinity mobile plan, you are entitled to a replacement if your Comcast Xfinity gadget breaks or cracks. Customers whose phones have technical problems or physical damage might get assistance from the protection package. The cost of replacing or fixing your cracked or broken phone need not worry you if you have an active Xfinity mobile protection plan.
Once more, to utilize the Xfinity Mobile Protection Plan, you must pay a modest monthly cost, the relevant service charge, and the claim deductible. Call (855) 884-9771 for additional information to speak with Assurance Wireless. The Xfinity mobile protection plan covers the following situations for your device:
- mechanical or electrical failure
- Unintentional harm
- Loss or theft
After the manufacturer’s warranty expires, it continues to cover you.
In the event of simultaneous damage, the protection plan also covers the accessories that come with your phone. Conversely, if you purposefully shatter or crack your phone, the Xfinity mobile protection plan does not provide a replacement. Furthermore, it offers no defense against flaws covered by the manufacturer’s warranty.
READ MORE: Get a Free AirTalk Wireless Replacement Phone
Do You Replace Your Xfinity Mobile Phone Online
When ordering an online replacement for an Xfinity phone that has been misplaced, broken, broken, or stolen:
To file your claim, go to fastclaim.com/xfinitymobile or use the Pocket Geek Mobile by Assurance app.
If your Xfinity phone is stolen or misplaced, use the chat feature to contact Xfinity to stop receiving services and protect your device from unauthorized use.
You will have alternatives for replacement or repair after your claim is accepted.
But there are other options, such using AppleCare Services to get repairs and technical support from an approved repair center like Apple. If you receive an offer for AppleCare Services, you can use it for the first 24 months after buying your device from Xfinity Mobile. In the event that your Xfinity Mobile Protection Plan coverage is still current when you enroll in the plan.
In addition, a comparable reconditioned gadget will be used in its place, or fresh parts will be used to fix your device. If your gadget’s exact model is unavailable, you will be sent a replacement device of a new model. In addition, the device color could change depending on stock. You have ten business days to return the broken gadget. Information about how to return the gadget will be provided to you. If the gadget is not returned, you will have to pay for the unrecovered equipment.
Final Thought
Any day when your device is broken, misplaced, or taken is usually sad. You can get a replacement phone from Xfinity when something like this happens. However, you are only eligible for a replacement device within a year of the actual purchase date if the device has manufacturer flaws, such as an electrical or mechanical malfunction. Your warranty won’t cover physical damage like a cracked screen, but if you’ve signed up for the Xfinity Mobile Protection Plan, you can get a replacement phone.
