You can agree that it’s not the best feeling in the world if your device has been lost, stolen, or damaged. According to statistics, a sizable portion of users have experienced phone breakage or loss, or have reported instances of handsets being stolen. If, on the other hand, you are a Verizon client and you have had any unpleasant events, you can obtain a Verizon wireless phone Verizon Wireless Phone Replacement from this carrier quite promptly.
Additionally, you can be conflicted about whether to acquire a replacement or a repair. When your Verizon phone is damaged, you must activate it. You must first review the warranty documentation or manufacturer’s specifications for your item to make an informed choice. Accidents are typically not covered unless you purchased a separate extended warranty that specifically covers something like a fallen phone or submerged in water.
One or two years of warranty protection against device faults is possible, according to Asurion, a company that handles insurance for cell phones. Additionally, you can choose to acquire cell phone insurance from your wireless service provider, such as Verizon, if it is an optional requirement. If you need to utilize your coverage, you will have to pay a deductible in addition to a monthly cost. The amount of claims you can file under your cell phone insurance policy in a given year is limited.
A Replacement Phone: What Is It?
A new phone offered without a plan that is particularly made for the network of a certain US carrier is referred to as a replacement mobile phone. Therefore, if your gadget is stolen, lost, or damaged, replacements are an excellent option. Consider getting a replacement phone if you also desire a new one but aren’t yet eligible for a subsidized upgrade.
To put it briefly, a replacement phone is a reasonably priced mobile device that you can use as a stand-in for your phone if it gets lost, broken, or stolen. Furthermore, if your current cell phone is becoming unreliable and you are unable to extend your carrier contract, it may still be worthwhile to consider getting a replacement.
READ MORE: Get StandUp Wireless Replacement Phone For Free
How Do You Replace a Stolen, Lost, Or Broken Phone?
You can replace your Verizon phone or other devices in several situations. The following is a list of the most typical scenarios that a phone user could experience:
- A misplaced or pilfered gadget
- A gadget with water damage and a shattered screen is considered damaged.
- manufacturers of flaws in mechanical and electrical systems.
To replace a Verizon Wireless phone, you must:
- Identify whether Verizon’s device protection settings are activated on your device.
- Selecting the device protection option for your complete account as opposed to a single device will be beneficial. It provides you with several Verizon Deals New Customer for the duration of your account and offers you Total Mobile Protection for up to three lines.
- If you would want to return a device for a replacement, visit the Device Return Instructions page.
READ MORE: Xfinity Phone Replacement Process | Quick Solution
Replacement Policy for Damaged Devices
If your device has any physical damage, like a cracked screen or water damage, the options below will apply. Notably, depending on whether you have device protection, your replacement alternatives vary. However, if you have signed up for one of the following alternatives for device protection, you can submit a claim on the Asurion website:
- Complete Safety for Mobile
- Complete Mobile Safety for Multiple Devices
- Verizon Multi-Device Protection / Verizon Protect
- Complete Equipment Protection
- Protection for Wireless Phones
Additionally, if you enrolled in AppleCare, you can use the Apple website to contact Apple support. If you wish to discover your Device ID to file a claim, you can find it on the My Devices tab in My Verizon. As an alternative, if none of the following solutions for device protection fits you, you can:
Replacing Lost or Stolen Devices: Policy
You should notify the authorities right away if your cell phone is lost or stolen since it may be used to commit crimes. The next step is to make sure you have looked everywhere to make sure it isn’t lying unused in a corner of your home. If you are having trouble finding your device, try the methods listed below.
Try tracking down your gadget.
Withhold your service temporarily to prevent unauthorized use if you are unable to locate your device.
Replace it using one of the methods listed below.
- if you have signed up for one of the following solutions for device protection, by submitting a claim on the Asurion website:
- Verizon Multi-Device Protection / Verizon Protect
- Complete Safety for Mobile
- Complete Mobile Safety for Multiple Devices
- Complete Equipment Protection
Protection for Wireless Phones
Additionally, you can obtain your Device ID from the My Devices page in My Verizon if you need it to submit a claim. However, if you haven’t signed up for any of the aforementioned device protection measures, you can:
If you haven’t purchased a Certified Pre-Owned (CPO) device in the previous 12 months, get one now. To verify your eligibility, visit a Verizon store or give 855-983-1425 a call from a landline.
- Purchase a new gadget at full price.
- Turn on another gadget you already have.
Replacement Policy for Manufacturing Defects
A manufacturing defect is a flaw in the device itself that results from a mechanical or electrical breakdown. It excludes, however, physical harm brought on by external factors, such as shattered screens and water damage, among many other things.
Your replacement alternatives under this policy are determined by how long it has been since you bought the device and whether or not you have device protection.
1. less than a year after the acquisition
There is no charge to replace the gadget.
2. 14 days or fewer following the purchase
A fresh phone will be used in its place.
3. Over 15 days have passed since the purchase
The item will be swapped out for a Certified Like-New Replacement, an identical item, or an equivalent one.
You will receive free expedited shipping if you have an Extended Warranty. To verify your eligibility, you can visit a Verizon store or give customer service a call from a different phone than the one you’re having trouble with.
How Much Is The Damaged Device Fee?
The precise cost varies according to the kind and extent of damage, however it can be compared to the retail price of the gadget. Additionally, the minimum charge varies based on the kind of device: Included in the price are
- Basic phones and other linked devices are available for $99
- $299 for tablets and smartphones
- The iPhone 6 costs $329.
Features Not Covered by a Warranty or Service Contract:
- Damage or defects arise from using the product in a way that deviates from its regular or customary usage.
- Damage or defects brought on by mishandling, accident, or negligence; Improper testing, installation, adjustment, operation, maintenance, or any type of modification or alteration.
- Items that lack labeling or have serial numbers hidden.
- flaws or harm brought on by food or drink spills or immersion.
- All plastic surfaces and parts that are exposed to the outside have scratches from frequent use.
- damage brought on by typical wear and tear.
- Antenna damage or breakage not directly resulting from artistic or material faults; Improper product assembly or repair that compromises performance or obstructs sufficient testing and inspection necessary to validate any warranty claim.
How Can a Replacement Verizon Wireless Phone Be Activated?
After replacing your old iPhone or Android device with a new one, you must learn how to activate it and discover the incredible Verizon Wireless Cell Phone Plans. Your phone must be activated for it to function on the Verizon network.
Make sure you are familiar with your account holder’s PIN to be ready for the activation process:
If your new device is not activated, you will be asked for a four-digit PIN, which you can use to identify yourself at Verizon stores or to log into Verizon services. To obtain the code, you must speak with the Verizon account holder for your plan if you do not have an account. Make sure there is an account on your phone.
You have to log into an iCloud or Gmail account, depending on whether you’re using an iPhone or an Android smartphone. If you don’t already have one of these accounts, open one before continuing:
iPhone: An iCloud account must be created.
Android: A Gmail account must be created.
Make sure your old phone is backed up:
You must first make a backup of your phone’s data if you need to save your contacts and other important information. The steps involved in this process vary according to the smartphone you currently own.
iPhone: You may backup your iPhone using iTunes or iCloud.
Android: You can use the backup setting on your Android device.
Disable iMessage if needed:
You must first disable iMessage on your iPhone before moving on if you move to an Android smartphone or flip phone:
- Go to the “open setting”
- Scroll down and choose the message.
- Press the green “iMessage” button.
Switch off your previous phone:
When the phone prompts you to select the power off option, press the “Power” button. Certain gadgets can be turned off by holding down the “power” button for an extended period.
FAQs About Verizon Wireless Phone Replacement
Here are some frequently asked questions to clarify common concerns about replacing a Verizon Wireless phone:
- Can I replace my Verizon phone for free if it’s damaged?
- Yes, if your phone is covered under warranty and the damage is not due to user negligence, you may qualify for a free replacement.
- What do I need to do to replace my Verizon phone online?
- Log into your Verizon account, go to the support section, and follow the prompts to start a replacement request. Ensure you have your account information and phone details handy.
- How long does it take to receive a replacement phone from Verizon?
- The timeframe varies depending on availability and shipping options. It can take anywhere from a few days to over a week.
- Is there a deductible for Verizon’s insurance plans?
- Yes, most insurance plans have a deductible that varies based on the phone model and type of claim.
- What should I do if my phone is lost or stolen?
- Report the loss to Verizon immediately, suspend your service, and file a claim if you have insurance coverage for theft or loss.
- Are refurbished phones reliable replacements?
- Refurbished phones provided by Verizon are thoroughly tested and restored to like-new condition, making them a reliable replacement option.
Final Word
If you are an ardent follower of the top wireless carrier in the United States, Verizon, you don’t need to worry about your cell phone getting lost, stolen, or broken. When your gadget malfunctions or is lost, this provider provides you with an easy-to-follow procedure for replacing it whenever it is convenient for you. You will find this article’s information to be of great use while replacing your devices.
