Virgin Mobile owns the brand Assurance Wireless, which is well-known for offering Lifeline and the Affordable Connectivity Program. However, qualifying clients who fulfill the requirements are given free cell phones under these schemes. If your cell phone is stolen, lost, or broken, you must contact their customer service at 1-888-321-5880 and ask for an Assurance Wireless free Replacement Phone. Additionally, notifying customer service stops the additional use of the remaining balance.
Furthermore, this business has expanded quickly and now provides services to 40 states and the District of Columbia. You are entitled to a replacement Assurance Wireless phone if it is lost. Notably, the kind of new phone you get depends on the one you had at first. Owners of Android smartphones would get a second Android device. You would receive a replacement flip phone if you owned an Assurance Wireless flip phone.
You might have to replace your equipment for a variety of reasons. First, if your present Assurance Wireless phone is outdated, you can buy a newer phone with more features as part of the Assurance Wireless phone upgrade. On the other hand, if your Assurance Wireless free phone was stolen, lost, or destroyed, you might require a replacement. Call Customer Care at 1-888-321-5880 to begin the Assurance Wireless replacement phone procedure and receive instructions on how to get your new phone.
Process of Getting Assurance Wireless Free Replacement Phone
You can acquire a replacement phone if yours was stolen, misplaced, or broken by following the guidelines below:
- If your cell phone is lost or stolen, report it to the authorities and send a copy to Assurance Wireless. If your cell phone is damaged, you must provide Assurance Wireless with a bill of sale or evidence of purchase.
- After that, call 1-888-321-5880 to speak with Assurance Wireless Customer Care about getting a replacement handset. Your name, phone number, address, and phone serial number must be entered.
- If you are a new Assurance Wireless user, you must provide your date of birth and the last four digits of your social security number.
- If you are a customer of Assurance Wireless, you must provide the last four digits of your social security number and account number.
- If a replacement phone is needed, you will bear the cost, which will be deducted from your Assurance Wireless account.
Notably, the replacement procedure may involve a modest shipping fee. However, this is only sometimes the case since you can still be eligible for a free replacement a few days after submitting your application.
READ MORE: Assurance Wireless SIM Card Replacement
Ways to Replace Your Assurance Wireless Phone
Using a Wireless Assurance Service Center
- Use the Assurance Wireless online tool to find the service center closest to you.
- Present your evidence of eligibility and state identification during the appointment.
- A customer service agent will guide you through the replacement procedure and address any urgent questions you may have regarding your account.
- Using Your Phone By Making a Customer Service Call
- When you call 1-888-321-5880, be prepared with your state ID and evidence of eligibility so they can confirm your identification and account details over the phone.
- Customer service will handle your request for a new replacement phone and ship it to the address on file for your account once they have verified your details.
Using The Internet Approach
- Go to mobilevirgin media and the Virgin Mobile website, and log in with your credentials.
- Fill out the application, then send in your ZIP code.
- Once all necessary information has been submitted, you can email your completed form to Assurance Wireless. You can also fax or call the form in.
- After that, watch for the verification procedure to finish. If it is successful, your replacement device will be mailed to the address you entered.
Deactivate Process Of Your Assurance Wireless Phone After Getting Lost or Stolen
The customer care number at 1-888-321-5880 of Assurance Wireless is the easiest way to permanently turn off your lost or stolen phone. It’s best to contact them immediately following the incident to ensure your remaining account balance is kept intact.
Tell the customer service agent everything that happened and ask them to turn off your phone. The agent will either permanently deactivate the phone or temporarily suspend your subscription.
You must also follow the same steps for a lost, stolen, or seriously damaged phone if your SIM card is lost or destroyed. You need to call 1-888-321-5880 to speak with Assurance Wireless support. Make careful to clarify, though, that you need a new Assurance Wireless SIM and that your SIM card was the only one that was damaged, lost, or stolen.
As a result, Assurance Wireless will give you a new SIM card at no cost after deactivating your old one. Please install and activate it on your phone as soon as possible. Once you’ve activated the new SIM, call Assurance Wireless customer service and ask for the number to be port-in if you want to keep using your previous phone number.
READ MORE: Assurance Wireless APN Settings for Android and iPhone
Assurance Wireless Phone Replacement Policy
You must first understand the replacement policy if you need a replacement for your Assurance Wireless phone. According to the replacement policy,:
- If a customer needs an Assurance Wireless replacement phone due to theft or loss, they must pay a nominal fee.
- You would only be charged something if your cell phone malfunctioned or broke within the first year of purchase. Assurance Wireless devices are protected under the manufacturer’s warranty for the first 12 months. Nonetheless, this warranty continues for an entire year following the customer’s cell phone receipt.
- You can contact the customer service staff at 1-888-321-5880 if your phone is broken or malfunctioning for any other reason. You will then receive instructions on how to have the phone replaced for you. Commercials
You may get a different when replacing your old Assurance Wireless phone. Alternatively, you can get a different phone that functions just as well as your previous one.
Assurance Wireless Replacement Phones
If you seek a replacement for your stolen, damaged, or lost Assurance Wireless phone, you will usually get a different model than the one you had before. The availability of the devices is constantly shifting due to the release of new phones.
You will, however, receive a replacement model that fits your existing phone requirements. The carrier will provide the phone that is available at that time. The following are a few of the top models you might get as replacements:
- ZTE Tempo X,
- DuraForce XV+,
- Hydro Reach, and Unimax U683CL from Kyocera
- LG Aspire T40C
- LG Optimus F3 Retro Alcatel OneTouch
The Most Popular Assurance Wireless Replacement Phones are listed below:
- Samsung Galaxy S7 Edge
- Galaxy S6 Samsung
- Samsung Galaxy S6 Edge
- Galaxy S7 Samsung
- The Apple iPhone 6
- Apple iPhone SE
- LG G4
- Lumia 635 from Nokia
- Honor 5X from Huawei
- Third Generation Motorola Moto G
- The Moto G4 Play from Motorola
Payment Cost Of An Assurance Wireless Replacement Phone
It is important to note that you can be charged for a replacement Assurance Wireless phone if you misplace, lose, or break your original one. Usually, a $20 replacement charge must be paid to obtain a new device.
That said, the amount you will be charged primarily fluctuates according to your account balance. As a result, you can still get a replacement device for free or pay a small fee for a new one.
Most notably, and this is not an Assurance Wireless policy, all new devices are covered by a 1-year guarantee provided by phone manufacturers. Therefore, the general warranty should cover repair or offer a free replacement phone if your cell phone breaks down in the first year.
Assurance Wireless Replacement Phones Activation Process
You can use the instructions below to activate your replacement phone from Assurance Wireless.
First Step: To turn off your phone, press the power button. After that, turn on hands-free activation so your phone can connect to the Assurance Wireless network and check for updates. The phone will then shut off.
Second step: Upon turning on the phone, you may be prompted to personalize it. In this case, you might need to proceed directly and bypass the setup screen.
Third Step: Press 611 and adhere to the directions.
Four Steps: It will ask for the PIN associated with your Assurance Wireless account, which is at the top of the approval letter from Assurance Wireless. Turn it in as soon as possible.
After activation, your account balance and phone number will sync with your replacement phone. After that, give your phone time to complete the upgrades. For more assistance, try contacting Assurance Wireless customer support from a different phone if you’re having trouble activating your phone.
FAQ About Assurance Wireless Replacement Phones
Here are some frequently asked questions about the process:
- How long does it take to get a replacement phone?
- Typically, 7–10 business days.
- Do I need to pay for shipping?
- Standard shipping is free, but expedited shipping may cost extra.
- Can I upgrade to a better phone model?
- Assurance Wireless generally provides basic models, but upgrades may be possible for a fee.
- What happens if I lose my replacement phone?
- You may be charged a fee to get another replacement.
- Can I track my replacement phone shipment?
- Yes, tracking details are usually provided after the phone is shipped.
- Is there a warranty on the replacement phone?
- Most replacement phones come with a limited warranty.
Final Words
Assurance Wireless is one of the US carriers with the most extensive subscriber base. However, you may replace your Assurance Wireless phone if it gets lost, stolen, or damaged by visiting an Assurance Wireless service center or giving the customer care team a call at 1-888-321-5880. Assurance Wireless will deactivate your old phone and give you a new replacement device.
