One of the US’s mobile virtual network providers, TruConnect, provides various services, including free mobile phones, tablets, hotspot plans, and unlimited speaking and text. Consumers of mobile telephones may misplace their devices or have faults; hence, repairs or replacements may be necessary.
The TruConnect network provider offers the TruConnect replacement phone program to make space for phone replacement or maintenance. The TruConnect firm has put several restrictions in place to govern when and how a mobile phone can be changed. Only broken or malfunctioning free mobile phones are replaced by TruConnect.A cell phone that has been destroyed by water damage or physical damage cannot be replaced.
For more information on replacing your broken or faulty mobile phone, email customercare@truconnect.com or call 800-430-0443 to reach TruConnect Social Customer Care. This article covers the TruConnect network provider’s compatible mobile phones, tablets, and replacement choices, as well as free tablets for TruConnect users.
TruConnect Replacement Phone Policy
A client may encounter malfunction, defect, or failure when using any mobile phone. TruConnect enables its clients to have their broken mobile devices fixed or replaced. If the consumer loses their phone, they may also receive a replacement. Low-income households are guaranteed access to reasonably priced mobile phone services through TruConnect.
Thus, specific regulations guarantee that consumers receive replacement phones if they become misplaced or stop working. Consumers must keep the following policies in mind whenever a mobile phone needs to be replaced.
TruConnect Government Free Phone Replacement Policy
- Customers who have gotten complimentary mobile phones are subject to this guideline. The Lifeline Phone Program is the phone’s primary source.
- There is no warranty offered with the phones. Consequently, the consumer returns the phone to be reconnected at their own expense if it malfunctions within the first ninety days of use.
- If the phone breaks down due to factors other than water damage or physical abuse, TruConnect will cover the cost of a replacement.
- Call TruConnect customer service at 800-430-0443 to file a replacement claim and receive a replacement for the malfunctioning phone during the first ninety-day period.
TruConnect Phone Company Replacement Policy
- Customers who buy their phones are subject to this policy. Upgraded phones are another name for the phones.
- Customers do not have the option of a replacement phone unless the mobile phone manufacturer offers a guarantee, as TruConnect does not manufacture its phones. If you drop or physically misuse the phone, the warranty will not cover it.
- Contact TruConnect customer service right away to suspend your service if the phone is lost or stolen to save money.
- Make a warranty claim by contacting the manufacturer or contact for assistance if you want to replace the broken phone.
READ MORE: Get a Free Government SIM Card Unlimited Data
About TruConnect Lifeline Program & Affordable Connectivity Program
The US federal government’s lifeline program assists low-income households in getting the best and most dependable cell phone services at no cost or at a reduced cost. Numerous mobile phone service providers make this program possible, including TruConnect, Sprint Corporation, T-Mobile, AT&T, US Cellular, Boost Mobile, and over a hundred others.
TruConnect has teamed up with the US government to attract new clients and retain current ones to provide the Truconnect affordable connectivity program (ACP). The Affordable Connectivity Program, like the Lifeline program, is an initiative of the US federal government that lowers the cost of cell phone service for low-income households that meet certain requirements.
TruConnect does not determine a customer’s eligibility for the Affordable Connectivity Program. The government uses the National Verifier, the federal government application, and the eligibility approval process to ascertain program eligibility. The requirements listed below must be met to be eligible for the ACP program.
- The household’s income should be at or below 200% of the Federal Property Guideline.
- The household must participate in one or more federal assistance programs, including Medicaid, Supplementary Security Income, Veterans Pension and Survivors Benefit, National School Lunch Program, Federal Public Housing Assistance, and many more.
- If the Lifeline program is appropriate for you.
- If any tribal assistance programs, such as food distribution programs on Indian reservations, general help from the Bureau of Indian Affairs handled by the tribe, or temporary aid for a family in need, are being participated in by the household member.
READ MORE:Get an Assurance Wireless Free Replacement Phone Today
Phones That Are Compatible With TruConnect
It is considered compatible when a digital device that runs on Android or iOS can run and execute websites and application programs created for those operating systems. TrueConnect mobile phones utilize both the Sprint Corporation CDMA network and the T-Mobile GSM network. For this reason, the TruConnect network provider is compatible with any mobile phone that supports one of the two networks.
The business offers an easy method to determine whether or not your phone is compatible. Use the T-Mobile IMEI checker, accessible on the T-Mobile website, to determine your phone’s compatibility. If the mobile phone is compatible, the checker will show a 15-digit number. The phone’s IMEI number is usually printed on a label placed under the box or on the device itself.
The majority of mobile phones available today use GSM network technology. As a result, we can say that TruConnect is now compatible with a wide range of phones. When switching, new clients are welcome to bring their phones to the business if they are compatible and unlocked. The following are just a few of the several TruConnect-compatible phones the company offers, operating on iOS and Android.
- Apple iPhone SE, XR, 11 Mini, 12 Pro, 12 Pro Max, and 12
- The Samsung Galaxy S10, S20, and S21 5G FE 5G
- Note 10 GSM, Note 20 5G, and Note 20 Ultra 5G Samsung Galaxy devices
- BLU C5L 2020 GSM BLU G50 Plus GSM Motorola Razr 5G/ Edge 5G/ G Stylus/ G Stylus (2021)/ Google Pixel 4a/ 4a 5G/ 4XL/ 3a XL GSM
How do I find a Trucconect lost phone?
If your phone is lost, you can use several useful tips to find it.
Make a phone call.
Someone trustworthy might find your phone and be willing to give it to you if you lose it. If you use a different phone to call your number because the locked telephone might not be working, the person answering the call might be able to tell you where to pick up the device.
If the phone lets you read messages even with the screen locked, you can even send an SMS to it. It’s usually a good idea to have your phone number on your screen if someone calls to return your gadget.
Employ a Locate My Phone App
You may find a lot of apps in the App Store and Google Play Store that will assist you in finding your device. It might have happened if you had enabled GPS before misplacing your device. You can simply trace your iPhone device with the help of the highly responsive “Find My iPhone” app.
Dial customer service.
All devices on a service provider’s network are tracked by their location. If your gadget gets lost, you can contact customer service and ask them to assist you in finding it. If they are unable to reveal the phone’s location, they can offer you advice on the best course of action.
Utilize Google
With Google Chrome, you may search Android.com/find to determine the position of your Android phone. The trick might be helpful if you use a Gmail account to log into your phone. It would help if you used Google Chrome when locating your device. Additionally, you should use the same Gmail account that you used to log into the lost phone to access several features on the current device, including;
- Find your phone.
- Secure your gadget.
- Delete the phone
- Make the phone ring.
Employ trackers
Certain devices with GPS built into them can help you track your possessions. If you can afford it, you can get one to help you find your misplaced phone.
Frequently Asked Questions (FAQs)
How much does a TruConnect replacement phone cost?
Replacement costs vary depending on the type of issue (lost, stolen, or malfunctioning) and your account status. Lifeline users may qualify for a free or discounted replacement.
Can I keep my old number with a replacement phone?
Yes, TruConnect allows you to keep your old number when you receive a replacement phone.
How long does it take to receive a replacement phone?
It typically takes 7-10 business days to receive a replacement phone after your request has been processed.
What happens if I lose my replacement phone?
You may request another replacement, but be aware that TruConnect may have limits on how many phones you can replace within a given timeframe.
Can I upgrade my TruConnect phone instead of replacing it?
In some cases, TruConnect may offer an upgraded model if the original device is unavailable. You can also inquire about upgrading when requesting a replacement.
What should I do if my replacement phone doesn’t work?
Contact TruConnect customer support if you encounter issues with your replacement phone. They can assist in troubleshooting or facilitate another replacement if necessary.
Final Words
Cheap mobile phone plans and discounts are available from TruConnect, a mobile virtual network operator that provides services via the T-Mobile network provider. TruConnect provides free tablets and cell phones primarily for low-income homes through the Affordable Connectivity Program and Lifeline program. Customers who receive free government phones are eligible for complimentary phone replacements if the issue stems from a malfunction rather than external damage.
